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SAP R/3 Implementation – Public Utility
The Customer:
Pittsburgh Water & Sewer Authority (PWSA)
Company: Organized in 1974, the City and Pittsburgh Water and Sewer
Authority has provided Pittsburgh with high-quality water and sewer
services for over 200 years.
Business Profile:
- Serves more than 70,000 customers
- More than 260 employees
The Backgound:
PWSA was looking for a sophisticated Financial Management
System with the capabilities to integrate with a Utility Billing
and Customer Care System.
mySAP Components:
- Financials
- Supply Chain Management
- Customer Information System
Project Scope:
- Implement the following modules: General Ledger, Accounts
PayablefReceivable, Budgeting, Asset Management, Project
Systems, Procurement, Inventory Management, Plant
Maintenance, Billing and Invoicing, Contract Accounting,
Work Management, Device Management and Customer
Care Front Office.
- Implement new software for Financials, Supply Chain and
- Utility Billing
- Utilize fixed scope approach
- Utilize template approach
- Completely and accurately bill all customers
Project Details:
- 5 months to implement
- Executive support and direction
Customer Benefit:
- "Now our ability to retrieve information is light years ahead of our
previous system."
- Greg Tutsock, Executive Director
- "We have much, much better reporting from a financial
perspective. We have moved to a much more sophisticated
system."
- Kelly Siborski, Finance Director
- "We are only scratching the surface of what we can do with this
system."
- Greg Tutsock, Executive Director
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